We use Voov to provide live video and audio calling, with screen sharing, to participants. Using Voov, the Tutor can demonstrate techniques and also see student work-in-progress.

The class Tutor will send out Voov invites via email to all participants approximately two days before the event. If you do not receive your email invite by noon on the day before the class please email shanlinarts@gmail.com.

You will need either:

a Windows 10 or Mac desktop or laptop computer with a suitable webcam, microphone and speaker(s) (or headphones) ; or

a modern Apple or Android smartphone or tablet (e.g. iPad) with built-in camera and microphone.

Please make sure your device’s operating system, applications and security software (for computers) is fully up-to-date

For smartphones and iPads you will need to install the Voov cloud meetings app from your device’s App store. You may also wish to source a stand or tripod so that you do not have to hold your device for the duration of the class.

For computers, the Voov client for meetings app will be automatically downloaded and installed when you connect to your class. Please make sure you leave time to do this, or do this further in advance to test. You may also do this yourself in advance from https://voovmeeting.com/download-center.html.

Two devices could be potentially be useful if you have them — for example, one to act as your primary video device to ‘talk’ with your Tutor and class, and one positioned to show your work — but this is not expected or essential.

If you are unsure or require assistance, please contact us on shanlinarts@gmail.com or visit https://www.facebook.com/ChineseEmbroideryInstitute and send us a message.

Rule number one, we are here for an enjoyable day!

Second, this is a bit new for all of us, so please excuse any technical issues. In return, if you fall off the connection, just rejoin as quickly as you are able.

Please stay muted during demonstrations. If you have a question during the demo, please use the text chat or the ‘raise hand’ feature in Voov.

Outside of demos, you can use your text chatto ask any questions and to discuss things with the class Tutor. Please don’t be afraid to ask questions, or be worried if you think you’ve made a mistake… we are here to help!

If a class kit is included in the cost then it will be sent out to you but please refer to the class description for confirmation of whether a kit is included.

If included, the class kit will be sent to you in advance and contains material, threads, instructions, and needles. Please note that you will need a hoop – please refer to the class description for the required hoop size.

It is useful to also have a notepad and pen, a thimble if you use one, and a pair of sharp embroidery scissors.

The CEI Shop is available for all your embroidery supplies and needs and can be accessed online. If you need additional items, such as Silk embroidery thread, for your class please order in plenty of time to allow delivery.

Our Online vary in length so please refer back to your order confirmation to confirm the time of your class. Your Voov invitation will confirm what time to login. For classes of a shorter duration, any breaks will be at the discretion of the Tutor and will be agreed upon at the start of the class.

You may take photographs of your own work in progress, or of other students’ work with their permission. From time to time we may wish to take photographs of your class and work in progress for publicity material to be used online and in print. If you would prefer not to be included in these photographs please let us know.

No recording of all the Classes is permitted.